| Flooring America and Flooring Canada
Launch Self-Inspect Claims Program for Vinyl and Laminate
Manchester, NH (March 7, 2007) — Imagine, taking care of customer claims on the spot instead of waiting a month or more for an adjustor to arrive.
That’s long been the goal for Flooring America and Flooring Canada as the cooperative works to streamline the often cumbersome process of inspecting potentially defective floors. But now, Flooring America and Flooring Canada members can avoid the lengthy hassle altogether with a new self-inspect program for laminate and vinyl floors.
“This is a tremendous benefit for our members and our customers,” said Flooring America President Vinnie Virga. “Now we can take care of the customer immediately, and have our members settle claims themselves. This is a huge customer service initiative in addition to a time-saving advantage for our members.”
Settling claims right away without calling in a manufacturer’s inspector offers a welcomed level of comfort and peace of mind for consumers and Flooring America and Flooring Canada retailers alike. Both groups want claims resolved quickly, and consumers would much rather deal with the retailer where they bought the product than the manufacturer.
Flooring America and Flooring Canada with a sales volume of $1.65 billion consist of more than 580 member-owned floor covering stores through the United States and Canada. Flooring America and Flooring Canada provide members with exclusive brands and warranty programs, comprehensive multi-media advertising programs, complete Showroom merchandising packages, plus training in management and sales. They operate as a division of CCA Global Partners, the world’s largest flooring group. For information on becoming a member, call Bill Hosner at 866-315-8705. Flooring America and Flooring Canada logos can be downloaded at www.weintraubadv.com/fame.
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